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Remote Training and Services

 

We Can Help You

Using the Internet and a Phone!

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Advantages:

 

* Shorter Response Time *

* Costs Less *

* No 2-Hour Minimum *

* Help for Minor Problems *

 

 

Problem: You need help right away with a computer issue but it wouldn't take two hours and you don't want to pay for two hours for a short issue.

 

Solution: Remote Help

 

As long as your issue isn't a computer that can't get on the Internet, we can help over the phone and Internet by using a program that allows us to view your computer screen and help you solve your issue.

 

How it Works:

 

• We schedule a time when you can be at your computer

• Download Aeroadmin for PC or Team Viewer for Mac by clicking on the appropriate button above then double click the file that downloads ​to install it.

• Allow the program to install

• A window will open and show you "Your ID" and "Your Password" on the phone call, tell me your ID and Password so we can connect to you.

• We connect to your computer and help you resolve you computer question or problem

• We finish and the program automatically uninstalls

• We send you an invoice which you can pay by PayPal, Venmo, Zelle, Google Pay,  or mail a check to:

  • Computer Tutor, P.O. Box 613, Acton, CA 93510

• The billing is at a rate of $15 per quarter-hour rounded to the nearest quarter-hour.

• The time doesn't begin until we are connected and can view your screen.

 

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Remote Help is the Best Option for: